Delivery & Returns
Boho-Girl operates an international service. We deliver to most parts of the world with few exceptions.
Our products are sent direct from China to your door. Our Goods are 100% FREE WORLDWIDE DELIVERY where ever you live and regardless of how many items are ordered, its all free delivery!
Shipping
All items are posted mostly by e packet which then is sent airmail to your country, after that it reverts to the nation postal company of your country, for instance Royal Mail in the Uk or USPS in USA. All items are tracked and signed for.
Orders take 2-5 days to process and between 10-30 days for delivery.
Returns Policy
We want to ensure that your purchase arrives on time, safe and sound, and as you intended however on the odd occasion our best effort can fail us.
UK Returns Process for UK
If you are unhappy with your purchase or have simply changed your mind, we offer a full refund on any products that have not been personalised. The product should be returned within 28 days of the original purchase date and received back in its original packaging and be fit for re-sale.
The returns procedure is just 7 simple steps:
Please contact us and explain the reasons for your refund.
• If your refund is accepted, we will send you a website link to the Royal Mail website.
• Click on the link and fill out the form (all 3 steps).
• Print off the pre-paid returns label given.
• Please ensure you return is sent in the original packaging or a padded envelope and enclose your order form or a note stating your reason for the return, order number and name.
• Take your parcel to your local Royal Mail office where they will provide you with a tracking number – keep this receipt as it is your proof of postage.
• Your return will be processed within 14 days.
Need an exchange?
We will be happy to exchange items to UK addresses within our returns policy period. If you do need an alternative item, please contact us via this with details of the product you would like to receive. We will process your request as soon as practically possible.
International Returns Process
if you are not happy with your purchase or change your mind, you may return the item to the UK for a refund. we are unable to offer free postage or arrange postage.
Which items am I not able to return?
If a product has been personalised, it unfortunately cannot be returned as this product cannot be resold.
What if something is faulty?
On the rare occasion that we don’t quite meet your expectation and fall short on providing a quality product then we ask that you contact us where we are on hand to help. Please return the product under our normal returns procedure within 28 days from the dispatch date and will be happy to exchange it for the same item or issue a full refund along with the postal cost.
Will I receive a refund?
All returns where an exchange is not acceptable will be refunded to the credit/debit card or PayPal account used for the original purchase within 14 calendar days from receipt of goods returned. This does not affect your statutory rights as a consumer.